Frequently Asked Questions...

What’s your refund policy?

Classes are intangible. Therefore any and all payments and deposits paid towards any scheduled class(es) are non-refundable. 

If for some reason you need to cancel a scheduled class, any and all payments and deposits will gladly be transferred to another scheduled class. 

Any student requesting to reschedule a class, will incur the rescheduling fee of $150.00 

Do you offer ongoing customer service?

YES, of course! Our friendly and knowledgeable Office Manager and Trainers are available to answer your questions daily from 10:00 am until 7:00 pm by calling the corporate office at (972) 422-2045 or via our Google Voice/Text number at (210) 960-5274 (LASH).

Can I take more than one class at a time?

Yes you can register to take more than one class at a time. For example: you can take the PMU Class and add on the Eyelash Extension Training Class. You will also receive a discount for bundling two classes in the same week.

We also offer discounts for salon/spa groups for 3 or more attendees

After my class, where do I buy products to replenish my kit?

Lux Lash & Brow Company sells eyelash, eyebrow, Microblading and all Permanent Make-Up supplies and tools. 

We sell a variety of PMU machines, pigment colors in liquid and creams, Microblading tools, PMU/Microblading accessories, needles/blades, lash extensions, brow extensions and more.

Please note: To insure that our products do not end up in the wrong hands of unlicensed and unqualified individuals, we only sell our products to our certified students! 

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Questions you should ask yourself "prior" to signing up for classes...

  • Does this class teach ALL the basics and fundamentals for PMU applications?

  • Is the training academy registered with the state health department?
  • Does this training school maintain a physically clean and strict environment?

  • Will I be able to apply permanent makeup on live models with my trainer present?

  • Will I leave the training class feeling confident and ready to perform on real clients on my own?

  • Does my trainer have at least five years’ experience as a permanent makeup artist and trainer?

  • Will my trainer be available for ongoing critiques, questions, support and assistance far beyond the end of my training class?

  • · Will my trainer provide guidance and referrals to an insurance company to obtain proper PMU insurance?

  • Have I contacted “my” state health department for it’s regulations and requirements for Permanent Make-Up (Cosmetics) Tattooing? 

  • Please note: All students are responsible for learning the regulations in their own state. You are welcomed to call us for necessary clarifications regarding your state's regulations.