Frequently Asked Questions

Here are answers to some of the most commonly and frequently asked questions about our classes. 

Please scroll down the page to review the various questions. If you have a question that is not listed, contact us and we’ll be glad to answer it for you. 

What’s your refund policy?

Classes are intangible. Therefore any and all payments and deposits paid towards any scheduled class(es) are non-refundable. 

If for some reason you need to cancel a scheduled class, any and all payments and deposits will gladly be transferred to another scheduled class. 

Any student requesting to reschedule a class, will incur the rescheduling fee of $150.00 

After my class, where do I buy products to replenish my kit?

Lux Lash & Brow Company sells eyelash, eyebrow, Microblading and all Permanent Make-Up supplies and tools. 

We sell a variety of pigment colors, tools, blades, lash extensions, brow extensions and more.

Please note: we only sell our products to our certified students. 

Do you offer ongoing customer service?

YES, of course! Our friendly and knowledgeable customer services reps are available to answer your questions daily from 10:00 am until 8:00 pm via our Google Voice/Text number at (210) 960-5274 (LASH).

Can I take more than one class at a time?

Yes you can register to take more than one class at a time, we do offer package discounts when you enroll for 2 or more classes.